The Utility Billing Department oversees all aspects of Mountain House water, wastewater, storm water, sewer, solid waste, refuse collection, garbage and rates. Residents are required to sign up for all services. Utility Billing Information.
To establish service in your name, please fill out the Service Request Form and contact Severn Trent Services at (855) 327-0900 Monday through Friday, from 8:00am to 5:00pm PST. Consolidated billing is used for utility services. The entire amount of the bill is payable upon receipt. Once an account has been established, all garbage related questions should be referred to West Valley Disposal.
Mail check or money order to Mountain House CSD, PO Box 684000, Houston, TX 77268. Place check or money order into the Drop Box outside MHCSD’s Administration Offices located at 230 S. Sterling, Suite 100, Mountain House, CA 95391. Business hours are Monday through Friday, from 8:00am to Noon and from 1:00pm to 5:00pm. Drop Box is emptied at 4:30 pm weekdays. Any payments dropped in the box before 8:00am will be recorded as received the previous business day. For your convenience you can also Pay Online. Online payments made after 5:00 pm will be recorded as received the next business day. We also offer a Pay by Phone option. For more information please see Pay by Phone.
Delinquent Account Information
Bills are payable upon receipt. Payments are due by the 18th of each month. Payments made after the 18th are considered delinquent. If delinquent, a late charge penalty – 10% of the delinquent consolidated bill will be applied. If the total amount billed is not paid by the due date, water services termination process will proceed. Once a 48-hour notice is issued, the payment options are as follows: Credit card via the Mountain House website, Cashier’s Check or Money Order. Personal checks will not be accepted and a $300 deposit is required for reconnection, unless a security deposit has already been credited to the account.
The Modesto Irrigation District (MID) provides electricity services for Mountain House residents. The MID is a multi-purpose utility that provides electricity to over 90,000 accounts. MID owns and operates a diverse mix of resources including hydro, gas, and coal generation plants. To begin service in a new home, please contact MID through their website or call toll free (888) 335-1643.
PG&E provides gas services for Mountain House residents. Mountain House homes have gas fireplaces, stoves and ovens and many include gas lines for dryers and outdoor gas lines for barbeques. To begin service in a new home, please contact PG&E through their website or call toll free (800) PGE-5000.
MHCSD uses the latest technology to treat and deliver fresh, clean water for its residents. The MHCSD has taken extra measures to ensure water conservation. For example, irrigation computers will detect rainfall and will water landscaping accordingly in order to conserve water. Mountain House’s water comes from the Clifton Court Forebay along the Delta and is delivered by the Byron-Bethany Irrigation District (BBID). Water is treated by using various processes, filtered and pumped into the community for distribution. At present the state of the art Water Treatment Plant has a capacity of 12.5 MGD. The full build out capacity will be 20 MGD. The facility includes flocculation basin, sedimentation basin, filtration, clear well, UV disinfection, booster pumps and concrete sludge drying beds. There are a variety of regulations that pertain to water conservation. A few are listed below:
- Irrigation in non-public areas is prohibited between the hours of 11:00 a.m. and 6:00 p.m. during the period between May 1st and October 1st
- Escape of water through leaks, breaks, or malfunctions within a customer’s plumbing or distribution systems must be corrected within 24 hours after a customer discovers the leak.
- Shut-off nozzles must be used on hoses when washing vehicles, boats or cleaning buildings or mobile home exteriors.
There are a variety of regulations that pertain to the method of water distribution which protect public health and maximize the life of the infrastructure that treats and distributes the water.
- Property owners are responsible for maintenance and repair of the water line on private property from the point of connection to the public line.
- No permanent structure may be built on top of utility lines within easements.
- All water service connections shall have water meters.
MHCSD provides wastewater collection, treatment and disposal systems to serve the entire community. Approximately 80% of the service area will drain by gravity to the treatment plant through a backbone collection system. The remaining 20% will be pumped to the treatment plant through lift stations and force mains.
The tertiary treatment facilities will include aerated lagoons, activated sludge, filtration, disinfection, effluent storage, and if necessary, interim farmland or permanent golf course irrigation.
The design capacity of the treatment facility and all related components will be 5.4 MGD (average annual flow) at build out. The treatment processes and facilities will be built in stages to appropriately serve one or more neighborhoods, as well as industrial/commercial and public uses.
MHCSD employs a variety of storm water drainage concepts intended to improve water quality. These measures enhance aesthetic, hydrologic, and biological functions of the water resources to minimize construction and maintenance costs, as well as protect the environment. Storm water main pipelines are designed to withhold a 100-year storm event, which is an event that has a 1% chance of happening in any given year. Within each Mountain House neighborhood, runoff will be collected in underground storm water pipes. These local conduits will connect to larger trunk lines in each neighborhood. For neighborhoods near Mountain House Creek or golf courses, local storm water pipes will connect directly to BMP (Best Management Practices) storm water basins located in the creek corridor or golf courses.
The primary purpose of storm drains is to carry rainwater away from development to prevent flooding. Storm drains are not connected to sanitary sewer systems and water treatment plants. Many people don't realize that untreated storm water and the pollutants it carries flow into the streams, creeks, rivers and oceans where wildlife live and children play. Storm water pollution occurs when water rinses off streets, housing, parking lots and businesses into our gutters and storm drains, taking with it yard waste, litter, trash, grease, household cleaners and solvents, animal and human waste, lawn and garden fertilizers and soil erosion. Every year, streams, creeks, rivers and lakes are degraded by pollution.
Four Ways to Prevent Water Pollution
- Dispose of yard waste more frequently. By disposing of leaf, grass, shrubs and other organic matter in your yard more frequently, less will wash into storm drains. Yard waste can be placed in the Brown Cart and is collected weekly during leaf pick up season.
- Reduce reliance on landscape chemical products. Decrease the use of lawn and garden care products such as pesticides, insecticides, weed killers, fertilizers, herbicides and other chemical-based soil amendments and avoid over-irrigation when you do use them. Over-irrigation carries the garden chemicals into the gutter, down the storm drain and into our local lakes, rivers and bays. When possible, use non-toxic gardening methods.
- Use a broom. Conserve water and prevent debris from flowing into gutters and down our storm drains by using a broom instead of a hose to clean sidewalks and parking areas. Sweep up debris and dump it into your trash can, and rake up yard waste and put into your Brown Cart.
- Buy Non-toxic products. When possible, use non-toxic products for cleaning. If you must use a product that is toxic, buy it in small quantities, use it sparingly and be sure to properly dispose of unused portions.
Storm Water Management
Mountain House Community Services District is required by the California Regional Water Quality Control Board (RWQCB) per the Federal Clean Water Act (33 U.S.C. Section 1251 et seq.) and the Porter-Cologne Water Quality Act (California Water Code Section 13000 et seq.) to protect and safeguard the general health, safety, and welfare of the public residing in watersheds within the Mountain House Community Services District.